WilCare (“we,” “our,” or “us”) is an outpatient medical examination services provider based in Lahore and Karachi, Pakistan, operating the website https://wilcare.org. We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
We may collect your name, phone number, email address, and the content of messages you send us — including messages through WhatsApp — when you contact us, book an appointment, or use our services.
How We Use Your Information
We use your information to respond to your enquiries, confirm appointments and orders, provide customer support, send service-related notifications, and improve our services. We do not sell your personal information to third parties.
WhatsApp Communication
We use the WhatsApp Business Platform, provided by Meta, to send and receive messages with our customers. Messages exchanged through WhatsApp are processed in accordance with WhatsApp’s and Meta’s applicable terms and policies.
Data Sharing
We share information only with trusted service providers who help us operate our business, and only as necessary to provide our services. We may disclose information where required by law.
Data Retention and Deletion
We retain your information only for as long as necessary to fulfil the purposes described in this policy. You may request access to, correction of, or deletion of your personal data at any time by contacting us at customercare@wilcare.org.
Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
WilCare
Email: customercare@wilcare.org
Website: https://wilcare.org
Address: 3-M, Model Town Extension, Lahore | JCHS 71, Block 7/8, Karachi
Last updated: June 2026